FAQs & How-tos

A red light means an alarm. Keep clear of standing water where electrical equipment may be affected, note the asset ID and the location, and check whether the flow has already stopped. Do not force a valve and do not repeat-reset a device. If the source is unclear, access is unsafe, or isolation has not happened, call the 24 hour line. See Emergency and operation.

Your own flat valve, yes - it is yours to reopen from the app. Only once the cause is cleared, the floor is dry, electrical risk is absent and the detector LED is green. Reopen only your own flat valve and watch the area: a riser or incoming-main restart is authorised by a building operator or competent responder, not by you. Never force an actuator or override lever. If the alarm repeats, close your flat valve again, stop and call the 24 hour line. See Emergency and operation.

Each flat has a sensing point in the kitchen sink cupboard, and some flats also have a local isolation valve in the same cupboard. Flats without a local valve are protected by their riser branch valve instead. The Assets section lists every device with its ID, serial, location, zone and the area it affects, and the ground floor plan shows where each one sits.

Routine visual checks and reporting are the building operator's. Inspection, valve travel testing, servicing and anything requiring isolation belong to the maintenance contractor. Emergency escalation runs through the 24 hour line at any hour. The Overview section sets out who owns each duty across design, installation, operation, warranty and escalation.

Normal means the recorded local indication, available flow and valve state agree with the current project schedule. Anything absent, uncertain or repeating is degraded, and should be reported rather than interpreted. A monthly record and visual condition check confirms identity, condition and indication for every device. See Maintenance.

Yes. Forcing a control that resists movement may affect warranty cover, and so can fitting an unsupported battery type. Retaining the dated evidence from each scheduled check is what keeps the record intact. Each maintenance task in this manual states its own warranty effect. See Maintenance.

Do not force the actuator. Call the 24 hour line and follow the authorised riser isolation procedure. Do not operate the incoming main unless a competent responder directs it after the local and riser routes have been exhausted. Troubleshooting lists the safe first checks, the authorised action and the point at which you must stop for each symptom.

Daily and weekly - no scheduled task is specified for this issue

Monthly - record and visual condition check

Quarterly - condition inspection, valve travel and closure, access obstruction

Annual - backup battery inspection, system service and flow re-baseline

Event-triggered - post-alarm inspection after every alarm

The commissioning record and every other current document are listed in Documents and certificates, each with its revision, status and issue date, and each openable from the manual. The Block A commissioning certificate EB-A-COMM-014 records the work as commissioned on 9 June 2026 and signed off by the commissioning engineer at Example Installer Ltd, who is listed in Contacts. The evidence register also records what each document answers and what it supersedes.

There are no open critical items at issue. Three non-critical items are recorded with their operational impact, safe workaround, owner and target date in the Overview section.

No. This is a fictional sample manual. Example Building 001, Example Installer Ltd, every asset ID, serial, drawing and certificate in it are invented to demonstrate what a real handover manual looks like online. Nothing here is evidence of an actual installation, acceptance or compliance.